Returns Policy

1. Change of Mind Returns

We accept returns within 7 days of delivery, provided the item is:

• Unused and not fitted/mounted
• Undamaged, in original condition
• In its original packaging

For safety and hygiene reasons, tyres that have been fitted or mounted to a vehicle cannot be returned, except where the tyre is defective (see below).

2. Defective or Faulty Items

If an item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with photos of the issue. In line with the Consumer Protection Act, defective goods may qualify for repair, replacement, or refund within 6 months of purchase.

3. Incorrect Fitment

If you've ordered the wrong size or fitment, contact us as soon as possible — we'll help you exchange it where stock allows, provided the item is unused and in original packaging. Delivery costs for exchanges due to customer error may apply.

4. How to Request a Return

Email wheels@wheelpro.co.za or call 072 463 8333 with your order reference and reason for return. We'll confirm next steps, including return shipping arrangements.

5. Refunds

Approved refunds are processed to your original payment method within 7–10 business days of us receiving and inspecting the returned item.